You may wish to download your source audio files (original media files) from our secure platform. Follow our 4 easy steps to download your media files. For security reasons, each file is encrypted with a unique key, which is also encrypted by a separate master key which rotates regularly.

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How to download your original media files

Once you have logged in to your portal, please go to your tickets by clicking on the “Ticket” header.

You will now be redirected to your tickets List View. Each Ticket has information like ID, Name, Status, etc.

3. Download your desired original media files

You can simply click on the blue icon “Media” to download your original media files.

You will be able to find your download at the bottom of your desktop. 

Alternatively, click “View Details” to go to your Transcript Details and download your files from the link below “Source Audio Files”

Under the title “Source Audio Files” you will find all your media files for the selected transcript.

Congratulations you are now able to download all your original media files.

If you need assistance, please feel free to contact us at (480) 922-1105.

Join our community of researchers who have used Landmark for over 100,000 transcripts

Request a free Demo. One of our Account Executives will be pleased to guide you through our Platform .

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