Privacy Policy

1. INTRODUCTION

Welcome to Landmark Associates, Inc. operating www.thelai.com ("we," "us," "our," or the "Company"). We are a leading provider of professional transcription and translation services for research teams, universities, and organizations worldwide. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.thelai.com (the "Site") and use our services.

By accessing or using our Site, you agree to this privacy policy. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to our newsletter
• Fill out contact forms
• Make a purchase
• Participate in surveys or promotions
• Contact us directly

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Account credentials
• Professional information
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Unique device identifiers
• Access times and dates
• Pages viewed
• Referring website addresses
• Click data and browsing behavior

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to:

• Maintain user sessions
• Remember your preferences
• Analyze site traffic and usage
• Personalize content
• Provide targeted advertising

Types of cookies we use:

• Essential cookies (required for site functionality)
• Performance cookies (analytics and site improvement)
• Functional cookies (remember your preferences)
• Marketing cookies (deliver relevant advertisements)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Personalize and improve user experience
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are from the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary for a contract with you
• Legal obligations: Processing is necessary for compliance with the law
• Vital interests: Processing is necessary to protect someone's life
• Legitimate interests: Processing is necessary for our legitimate interests

5. DATA SHARING AND DISCLOSURE

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, including:

• Payment processors
• Email service providers
• Hosting providers
• Analytics providers
• Customer support platforms
• Marketing platforms

5.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5.3 Legal Requirements

When required by law or to:

• Comply with legal process
• Protect and defend our rights or property
• Prevent or investigate wrongdoing
• Protect personal safety
• Protect against legal liability

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

We DO NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

• Account information: Duration of account plus 3 years
• Transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you opt-out plus 3 years
• Analytics data: 26 months
• Cookie data: Varies by cookie type (session to 2 years)

When retention is no longer necessary, we will securely delete or anonymize your information.

7. DATA SECURITY

We implement appropriate technical and organizational security measures, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request a copy of your personal information in a structured, commonly used format.

8.2 Correction

Request correction of inaccurate or incomplete personal information.

8.3 Deletion

Request deletion of your personal information, subject to certain exceptions.

8.4 Restriction

Request that we restrict processing of your personal information.

8.5 Objection

Object to our processing of your personal information.

8.6 Withdrawal of Consent

Withdraw consent where we rely on consent to process your information.

8.7 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at: landmarksupport@thelai.com

We will respond to your request within 30 days (or as required by applicable law).

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination

To exercise these rights, contact us at landmarksupport@thelai.com or call (480) 922-1105

10. CHILDREN'S PRIVACY

Our Site is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

If we discover that we have collected personal information from a child without parental consent, we will delete that information promptly.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We implement appropriate safeguards for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Ensuring recipients are in countries with adequate data protection laws
• Obtaining your explicit consent when required

12. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. MARKETING COMMUNICATIONS

You can opt-out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at landmarksupport@thelai.com
• Managing your account preferences

Note: You cannot opt-out of transactional or administrative communications.

14. DO NOT TRACK SIGNALS

Our Site does not currently respond to Do Not Track browser signals. However, you can control cookies through your browser settings.

15. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify affected individuals within 72 hours of discovery
• Provide information about the nature of the breach
• Describe likely consequences
• Outline measures taken or proposed to address the breach
• Provide recommendations for affected individuals

16. UPDATES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new privacy policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our Site after changes constitutes acceptance of the updated policy.

17. CONTACT INFORMATION

For questions, concerns, or requests regarding this privacy policy or our privacy practices, contact us at:

18. SUPERVISORY AUTHORITY

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

19. ACCESSIBILITY

We are committed to ensuring this privacy policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.

20. GOVERNING LAW

This privacy policy is governed by the laws of the State of Arizona without regard to its conflict of law provisions.